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Business Office


Caring For the Lives We Touch

The business office is comprised of multiple areas: Admissions, Insurance Verification, Eligibility, Billing, Customer Service, Collections, and Financial Assistance: Charity and Indigent Programs.

Business Office hours are:

Monday 8:00 AM -7:00 PM
Tuesday - Thursday 8:00AM - 5:00 PM
Friday 8:00 a.m. to 3:00 p.m.

Closed holidays

For Customer Service please call the Admissions Office (432) 639-2575 and your call will be re-directed to the appropriate department representative.

Physician services rendered in the hospital, in conjunction with medical hospital services, are billed by Iraan General Hospital. Other specialty services will be billed directly by the providers. Although these services are in conjunction with your treatment at the hospital, the physicians providing these services are not employed by the hospital and bill privately.

When You Call the Business Office

Please have your account number or guarantor number handy. Due to HIPAA Privacy Laws, we cannot discuss a patient's medical or financial information without the patient's permission. Permission may be granted in writing or in person verbally. Therefore, if you don't have a current statement on hand, we will need to identify you as the person on the account.

Who to contact:

CFO - Nelia Hernandez
Admissions- Ruby DeHoyos/Naomi Espinosa
Insurance - Nelia Hernandez/Cindy Morris
Collections - Naomi Espinosa
Billing - Teresa Tucker, Business Office Manager

Financial assistance programs:

Charity and Indigent Programs are available to those who qualify. Contact Naomi Espinosa for an application or a screening to see if you are potentially eligible.

What's New: